The Handshake Ep. 21 – Mastering Human-AI Synergy with Charlie Boyle

In this thought-provoking episode of The Handshake, Teresa invites Charlie Boyle, CEO of Customer Service Excellence Ireland, to explore how organizations can thrive in an AI-driven future by doubling down on human capabilities. Charlie introduces groundbreaking SaaS solutions such as the  Intelligence Leadership Transformation Platform (ILTP), which develops six essential skills crucial for the AI era. From ‘Catching People IN’ to innovative MindNudging methodologies, Boyle shares practical insights on bridging the knowing-doing gap in emotional intelligence and creating sustainable behavioural change. Drawing on research from McKinsey, Harvard Business Review, and MIT, this episode offers a compelling vision of human-AI collaboration where emotional intelligence, creative thinking, and complex problem-solving become key differentiators in organizational success. Essential listening for leaders navigating the intersection of human potential and technological advancement.